We are looking for a seasoned
Service Operations Manager
who will take full ownership of customer satisfaction and service excellence across all post-sales operations. This role is focused on building a highly responsive and reliable service ecosystem that ensures timely issue resolution, minimizes downtime, and delivers a seamless customer experience. The candidate will lead experienced service teams, continuously monitor service quality, turnaround times, and customer feedback. Acting as the voice of the customer, this person will drive improvements in service delivery, reduce repeat issues, and ensure that every customer interaction strengthens trust and long-term relationships with Marut Drones.

About Marut
Marut Drones
is India's leading Industrial Drone Manufacturer based in Hyderabad. Known for our powerful and creative drones, we have developed popular models like Agricopter for precision agriculture, Hepicopter for long- range deliveries, Seed copter for afforestation, and Marut ZAP for mosquito eradication and disease prediction. Marut Drones has been




recognized with numerous prestigious awards
for its innovation and contributions to various sectors. These accolades include the
FICCI Award for Sustainable Agriculture
, the
Telangana State Industries Award 2022
for
Best Startup
, the
NASSCOM Emerging Technology Award for Drones and AI
, and the
South India Business Award
. These awards highlight the company's commitment to excellence, sustainability, and its transformative impact across industries.

Key Responsibilities
- Customer Experience Ownership
- Own end-to-end customer experience post-sales
- Capture and analyze customer feedback and recurring issues
- Drive customer satisfaction (NPS) and retention
- Act as escalation point for critical customer issues
- Service Operations Leadership
- Lead and manage After Sales Engineers and Team Leads across regions
- Drive alignment, accountability, and performance across teams
- Build a scalable service del

📌 Service Operations Manager (Gudivada)
🏢 Marut Drones
📍 Gudivada