Job Summary:
- Responsible for the management of internal & external projects and analytic initiatives
- Manages programs, projects and initiatives involving department or cross-functional teams focused on the delivery of projects/programs and/or initiatives into a finished state.
- Supports and represents the organization on behalf of the CTC Management team and Strategic Program Leader in the Services Billing COE.
- This position is primarily responsible for CTC Billing & Invoicing support but may be assigned to support any Services Billing initiative.
- Adapts departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business plans; receives guidance from manager and Strategic Program Leader.
Skills/Behavior Needed:
- CTC experience or familiarity
- Can think critically and problem solve without transparent steps to follow
- Completes designated tasks on time and in compliance with policies, procedures,
and assigned schedules.
- Has a technical mindset and can communicate with IT
- Adjusts to different environments and embrace change with a positive attitude.
- Understands problems and inquire/escalate before taking actions.
- Applies logical thinking to gathering and analyzing information.
- Delivers a clear and concise message.
- Behaves with ethical principles and in accordance with company values.
- Demonstrates active listening.
- Identifies critical tasks, prioritizes and arranges completion on a logical order.
- Understands and contributes to achieve team goals.
- Customer Service orientation
Job Responsibilities:
- Leads management of Project/Program and Initiative activities
- Collaborates with Operation to identify opportunities for projects to drive operational efficiencies;
- Organizes project activities that may require interdepartmental meetings and communication ensuring com