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This role is for one of our client companies — a VC-backed health-tech, ai, wearable startup that has raised $2M USD in funding.

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Apply once and, if selected, get access to up to 20 remote and onsite interview opportunities.

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CodeRound AI matches the top 5% tech talent with the fastest-growing, VC-funded AI startups across Silicon Valley and India.

Top-tier product startups across the US, UK, EU, UAE, and India have hired top engineers through CodeRound.

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We are hiring a Technical Support Engineer to diagnose complex issues and bridge the gap between our customers and engineering. Join us to solve challenging technical problems and drive actionable product improvements.

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- Act as the first technical point of contact for consumer device users and enterprise platform users.
- Reproduce, diagnose, and isolate issues across device, app, connectivity, accounts, and the enterprise platform.
- Perform root cause analysis using logs, dashboards,



API responses, and basic Python scripting.
- Speak directly with customers on technical issues. Translate what the customer reports into what engineering needs.
- Escalate to engineering with explicit, reproducible reports that can be actioned as tickets without back-and-forth.
- Write and run small scripts to speed up diagnosis and automate repetitive triage.
- Track recurring issues, surface patterns to product and engineering, and maintain internal runbooks and known-issue docs.

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- 1–3 years in technical support, product or application support, or a junior engineering/SRE-adjacent role.
- Working knowledge of Python: reads code, writes small scripts, queries data.
- Comfortable reading logs and API responses to isolate root cause.
- Strong written and spoken English. Explains technical issues clearly to both customers and engineers.
- Structured problem solver who finds

📌 Technical Support Engineer (India)
🏢 CodeRound AI
📍 India