Job Description

E-commerce Operations Manager (App) /App operation Manager

Location: Shahpur Jat, Recent Delhi

Department: E-commerce / Digital Commerce

Employment Type: Full-time

About OGAAN

OGAAN is India's leading luxury fashion platform, bringing together renowned designer labels and

exceptional shopping experiences through our retail stores and digital platforms. We are looking

for a highly analytical and execution-oriented E-commerce Operations Manager to oversee the

performance, operations, and customer experience on the OGAAN Shopping App & Website.

This role will be responsible for monitoring the complete customer journey—from app traffic to

order fulfillment—and driving continuous improvements through data-driven insights.

Key Responsibilities

App Performance & Business Analytics

 Monitor daily app performance and key business metrics.

 Track app downloads, active users, user retention, and conversion rates.

 Analyze customer browsing behaviour and shopping patterns.

 Monitor cart additions, cart abandonment rates, and completed purchases.





 Identify customer drop-off points and recommend improvements.

 Prepare & publish reports to share with key stake holders within the organisation.

Sales & Order Operations

 Track daily, weekly, and monthly sales performance.

 Monitor order volumes and revenue trends.

 Ensure smooth order processing from placement to delivery.

 Track delivery timelines and coordinate with logistics partners to improve turnaround

time.

 Monitor shipping costs and identify opportunities for optimization.

Customer Experience Management

 Analyze customer feedback and app ratings.

 Monitor return, exchange, cancellation, and refund trends.

 Identify recurring customer issues and collaborate with relevant teams for resolution.

 Improve overall customer satisfaction through process enhancements.

Inventory & Product Performance

 Identify best-selling and slow-moving products.

 Monitor out-of-stock p

📌 E-commerce Operations Manager (Delhi)
🏢 Ogaan Media
📍 Delhi