The Technology Solution Lead is an Individual Contributor role who will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a positive understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry
Work mode : Hybrid
Experience : 5 to 10 years
Work location : Chennai, Gurgaon, Indore, Mumbai & Mohali
Preferred candidate profile
Qualifications:
- Bachelor's Degree or Equivalent with 5+ years experience in business, marketing, technology or a related field. An advanced degree is a plus.
- Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based
- Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
- Has built best practices in business process and created repeatable playbook
- Has led multidisciplinary cross functional teams or projects
- Can handle multiple campaigns/projects at the same time
- Can review and write technical documentation including client-facing collaterals.
- Proven experience in a customer-facing role with a strong technology background.
- Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.
- Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives.
- Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.
- Proactive mindset with a focus on driving customer success and achieving measurable outcomes.
- Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly
📌 Technology Solutions Lead (India)
🏢 CAPTALENT HR
📍 India
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