Role & responsibilities:
- Appointment booking/Confirmation/Negotiation with customer FC
- Daily dispatch planning - Constraints & priority checks
- Weekly customer connects
- Weekly JAVIS connect and as per need basis.
- Detailed RCA (by Line) of loss on POs & Stock loss minimization
- Daily shipment logistical support with CFA
- Masters tracking and customer portal coordination.
- MIS reports - PO/billing status/shipment status
- Ensure on-time in-full delivery of stocks to the customer by timely Order and OBD Creation.
- Timely PO amendments and Master Data corrections.
- SAP stock billing activities daily.
- Ensuring maximum fill rate to customer for stock fulfilment.
- Prepare daily reports and dashboards for stock movement and tracking.




- SPOC for customer for all queries related to billing, dispatches and troubleshooting on logistics.
- Customer relations and improvement on daily activities for supply chain excellence.

Preferred candidate profile:
- ERP Knowledge, preferably SAP is mandatory.
- Excellent knowledge of Excel and other MS Office tools.
- Educational Qualification: Graduate in any stream.
- Work Experience: 2-3 years of relevant work experience
- Key skills In depth knowledge of customer service, logistics.
- Solid analytical skills required.

📌 Customer Service Analyst (Gurugram)
🏢 Reckitt
📍 Gurugram