Role & responsibilities

Customer Interaction & Vehicle Reception
- Greet customers and understand vehicle-related concerns.
- Conduct vehicle walkarounds and identify repair or maintenance requirements.
- Explain service processes, timelines, and estimated costs to customers.

Job Card Preparation
- Prepare accurate job cards and record customer complaints.
- Ensure all vehicle details and service requirements are documented correctly.
- Obtain customer approval for repair estimates and additional work.

Workshop Coordination
- Coordinate with technicians and workshop supervisors for repair execution.
- Monitor work progress and ensure timely completion of jobs.
- Communicate repair status and updates to customers.

Service Sales & Revenue Generation
- Promote preventive maintenance, periodic services, genuine spare parts, accessories, AMC packages, and value-added services.
- Identify opportunities for upselling and cross-selling dealership services.
- Achieve service revenue and customer retention targets.

Customer Relationship Management




- Maintain regular communication with customers throughout the service process.
- Handle customer queries, complaints, and escalations professionally.
- Ensure high customer satisfaction and repeat business.

Vehicle Delivery Management
- Verify completed work before vehicle delivery.
- Explain repairs carried out, service recommendations, and invoices to customers.
- Ensure smooth and timely vehicle handover.

Documentation & Compliance
- Maintain service records and customer history.
- Ensure adherence to dealership and Mahindra service standards.
- Complete all required documentation and reporting accurately.

Follow-Up & Customer Retention
- Conduct post-service follow-ups to collect customer feedback.
- Encourage service reminders, repeat visits, and long-term customer relationships.
- Support CSI (Customer Satisfaction Index) improvement initiatives.

Required Skills
- Customer Service & Relationship Management
- Automobi

📌 Service Advisor (Jagdalpur)
🏢 BR Group
📍 Jagdalpur