Job Description – Guest Relations Executive Golden Munnar Palace by Hawk Hospitality
Position: Guest Relations Executive
Department: Front Office
Location: Munnar, Kerala
Job Summary
We are looking for enthusiastic, professional, and guest-focused candidates for the position of Guest Relations Executive. The ideal candidate will be responsible for welcoming guests, handling guest relations activities, ensuring guest satisfaction, and delivering exceptional hospitality experiences throughout the guest stay.
Key Responsibilities
- Welcome guests warmly and professionally upon arrival.
- Assist guests with check-in, check-out, and general inquiries.
- Ensure excellent guest satisfaction and personalized service at all times.
- Handle guest requests, feedback, and complaints professionally and efficiently.
- Coordinate with housekeeping, front office, and other departments for smooth guest service operations.
- Maintain proper communication with guests regarding hotel facilities and services.
- Monitor guest preferences and ensure memorable guest experiences.
- Maintain grooming,
hygiene, and hospitality standards as per hotel policies.
- Support front office operations during busy hours when required.
- Build positive relationships with guests and encourage repeat business.
Requirements
- Minimum Plus Two / Degree / Diploma in Hotel Management preferred.
- Freshers and experienced candidates can apply.
- Good communication and interpersonal skills.
- Positive attitude with strong customer service orientation.
- Ability to work in shifts and handle pressure situations professionally.
- Basic knowledge of front office and guest relations operations is an added advantage.
Preferred Skills
- Guest handling and problem-solving skills
- Qualified grooming and etiquette
- Communication skills in English & Malayalam
- Teamwork and coordination
- Customer service excellence
Salary & Benefits
- Attractive salary package
- Food and accommodation provided
- Service charg