Job Description: Operations & Customer Relations Executive

Location: Trivandrum (Thiruvananthapuram)
Employment Type: Full-time

About the Role

We are looking for a proactive and customer-focused Operations & Customer Relations Executive to oversee the daily operations of our coworking space while ensuring an exceptional experience for members and visitors. The ideal candidate will be responsible for managing front-office operations, member engagement, facility coordination, and supporting business growth through excellent customer service.

Key ResponsibilitiesOperations
- Manage the day-to-day operations of the coworking space to ensure smooth functioning.
- Open and close the facility as per operating hours.
- Coordinate with housekeeping, security, maintenance, and internet service providers to ensure uninterrupted operations.
- Monitor office supplies, pantry stock, meeting room schedules, and workspace availability.
- Ensure all common areas, cabins, meeting rooms, and event spaces are clean, functional, and well-maintained.
- Coordinate with vendors for repairs, maintenance,



and procurement.
- Maintain operational records, invoices, and basic administrative documentation.
- Support the planning and execution of community events and networking sessions.

Customer Relations
- Welcome prospective clients, members, and visitors with a professional and friendly approach.
- Conduct coworking space tours and explain membership plans, facilities, and services.
- Handle member onboarding, documentation, and workspace allocation.
- Respond promptly to inquiries received through phone, email, WhatsApp, and social media.
- Address member concerns and resolve issues efficiently to ensure a positive experience.
- Build robust relationships with members and encourage community engagement.
- Collect feedback and recommend improvements to enhance member satisfaction.
- Follow up with leads and assist the sales team in converting inquiries into memberships.

Administration
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📌 Operations cum Customer relations Executive (Karamana)
🏢 Reach us Business Hub
📍 Karamana