We are seeking a motivated and detail-oriented SharePoint Engineer (L1/L2) to provide operational and technical support for SharePoint On premises, SharePoint Online, Microsoft 365, and related collaboration technologies. The ideal candidate will be responsible for troubleshooting user issues, managing SharePoint sites and permissions, supporting business users and resolving incidents within agreed service levels.
Required Skills and Qualifications
- 3 5 years of experience supporting SharePoint On-premises, SharePoint Online and Microsoft 365 environments.
- Robust understanding of SharePoint Online architecture, site collections, lists, libraries, and permissions.
- Experience with Microsoft Teams, OneDrive for Business, and Microsoft 365 administration.
- Knowledge of Power Automate and Power Apps fundamentals.
- Familiarity with SharePoint migration tools and processes.
- Experience with ticketing tools such as ServiceNow, Jira, or similar platforms.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Passionate to learn and deliver.
- Ability to work independently and collaboratively within a support team.
Preferred Qualifications
- Microsoft 365 or SharePoint-related certifications.
- Basic knowledge of PowerShell scripting for SharePoint and Microsoft 365 administration.
- Understanding of SharePoint governance, compliance, and security concepts.
- Well versed with SDLC process and Agile Methodology.
- Stakeholder communication
Support Responsibilities
- Provide L1 and L2 support for SharePoint On-premise and SharePoint Online related issues.
- Respond to and resolve user queries through ticketing systems, email, MS Teams.
- Troubleshoot common issues related to site access, permissions, document librarie
📌 AES - DE - DIGITAL PLATFORM - SharePoint Professional (Pune)
🏢 Zensar
📍 Pune
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