Driffle is a global digital goods marketplace specializing in digital gaming products, including games, gift cards, DLCs and more across 140+ countries. We are a team of gamers with the aim of making gaming accessible and affordable to everyone. Operating across multiple jurisdictions, Driffle facilitates high-volume cross-border transactions and works with global payment service providers to deliver seamless digital commerce experiences.
About the Role:
We are seeking Customer Support Analysts to join our team and be responsible for assisting our customers with their inquiries, concerns, and complaints post-sales. The successful candidate will be responsible for providing exceptional customer service through phone, email, chat, and social media.
Key Responsibilities:
- Responding to customer inquiries, concerns, and complaints via email.
- Resolving customer complaints and escalating issues as needed to the appropriate department.
- Identifying areas of improvement in the customer service process and providing feedback to the management team.
- Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores.
- Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner.
Key Requirements:
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.
- 2+ years of experience in Email Support or customer support, preferably in a product or gaming company.
- Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner.
- Comfortable working in a fast-paced and energetic environment.
- Knowledge of customer service best practices, techniques and Freshdesk.
*Please note:*
This position requires a 6-day work week with no week off on the weekends and will be a rotational shift.
📌 Senior Customer Support Executive (Gurugram)
🏢 Driffle
📍 Gurugram
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