About Thoughtworks :

Thoughtworks is a agile and inclusive community of bright and supportive colleagues who

are revolutionizing tech. As a leading technology consultancy, were pushing boundaries through

our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together

with our clients by helping them solve complex business problems with technology as the

differentiator. Bring your brilliant expertise and commitment for continuous learning to

Thoughtworks. Together, let’s be extraordinary.

Role & responsibilities :

You will manage delivery of managed services in line with the expectations of the contract

and based on fostering a mature and respectful relationship with the relevant client and

internal stakeholders.

You will share your service delivery expertise and actively contribute to building

improvements to the foundations of the practice of service delivery within DAMO.

You will build a partnership with clients that enables anticipation of their needs and plans

for delivery with internal support teams.





You will track key metrics for service delivery and identify and initiate corrective activity to

ensure service level agreements are consistently achieved.

In the event of a highly impactful incident, you will work to ensure the required resources

are appropriately focused and working effectively while ensuring key customer

stakeholders are kept informed on a regular basis, including the performance and delivery

of a post incident review.

You will ensure that all customer invoices and customer reports are accurate and

consistently issued in a timely manner.

You will ensure that Thoughtworks people have access to the tools that they need to

perform their role and actively facilitate remediation where required.

You will ensure that Thoughtworks technical teams are aware of their requirements under

the contract and monitor and act where required to ensure compliance.

You will ensure risks are identified, rec

📌 Service Delivery Manager (Mumbai)
🏢 ThoughtWorks
📍 Mumbai