As a Presales & Solutions Consultant, you will play a pivotal role in shaping business solutions, driving domain consulting, and supporting presales activities in customer service domain or customer centric. You will collaborate with clients, internal teams, and stakeholders to design creative solutions that align with business objectives and industry trends.
Key Responsibilities:
Presales & Solutioning:
- Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
- Develop solution architectures and technical roadmaps tailored to client needs.
- Design and deployment of CX solutions aligning agent performance with customer experience outcomes.
- Collaborate with sales teams to define go-to-market strategies and value propositions.
- Conduct competitive analysis and market research to refine solutions.
Domain Consulting:
- Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.
- Analyze business challenges and recommend digital transformation strategies.
- Work closely with clients to define business requirements and translate them into technical solutions.
- Drive process optimization and automation initiatives using emerging technologies.
Project Delivery & Stakeholder Management:
- Act as a trusted advisor to clients, ensuring alignment between business goals and technology solutions.
- Collaborate with delivery teams to ensure seamless execution of proposed solutions.
- Engage with CXOs and senior stakeholders to drive strategic discussions.