About Company EIDIKO Systems Integrators Pvt Ltd is a leading enterprise systems integrator specializing in secure, end-to-end solutions built on IBM technologies. With offices in India, UAE, and the US, we deliver innovative technology solutions for global clients.

AI Support Engineer (L1/L2)

? Location:
Hyderabad (Work from Office)

? Experience:
5–8 Years

Eidiko Systems Integrators is hiring an
AI Support Engineer (L1/L2)
to join our
AI Center of Excellence
. We are looking for professionals with experience supporting
AI/ML applications in production environments
who can troubleshoot incidents, investigate technical issues, and ensure the stability of AI-powered applications.

Key Responsibilities:
- Monitor AI application health and respond to production alerts.
- Perform L1 incident triage and L2 technical investigations.
- Troubleshoot API failures, data pipelines, model inference issues, and integration errors.
- Conduct Root Cause Analysis (RCA) and coordinate issue resolution.




- Work closely with AI/ML Engineering, DevOps, and Infrastructure teams.
- Maintain incident documentation, runbooks, and knowledge base articles.
- Ensure SLA compliance and timely stakeholder communication.

Required Skills:
- 5–8 years of experience in Application Support or Production Support.
- Minimum 2 years of experience supporting
AI/ML applications
in a live production environment.
- Robust knowledge of API troubleshooting, log analysis, and distributed systems.
- Experience with SQL, Python or Shell scripting for diagnostics.
- Understanding of AI model serving, data pipelines, observability, and cloud platforms.
- Experience with Incident Management, Root Cause Analysis (RCA), and SLA-driven support.
- Excellent communication and stakeholder management skills.

Preferred:
- ITIL Foundation Certification
- Experience in Banking, FinTech, or Insurance d

📌 AI Support Engineer (Hyderabad)
🏢 EIDIKO Systems Integrators Private
📍 Hyderabad