Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets

Department: CRM

Location: Mumbai

Roles & Responsibilities:
Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and recent booking.
Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement

Customer Lifecycle (On-boarding & Post Onboarding) :

On Boarding 1. Welcome call 2. Customer visit for on-boarding process 3. Stamp duty & AFS registrations 4. Customer portal adoption 5. ROC, NOC generation.

Post Onboarding: 1.



Q/R/C handling 2. Engagement calendar 3. SFDC updation
Operations : Customer file maintenance SAP/DMS data entries Tracker updations
(Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation
Process improvements/ Initiatives : Gaps identified/ Process improvement suggestions / initiatives

Competencies Required:
- Advanced Communication
- Customer Orientation
- Relationship Building
- Interdepartmental Coordination
- Sales Documentation

📌 Senior Executive (Mumbai)
🏢 Kalpataru
📍 Mumbai