Company Description
Keemti Jewels is a fine jewellery retail brand founded in Mumbai in 2025, specializing in lab grown diamond jewellery that is responsible, aspirational, and thoughtfully accessible. Backed by the Kothari Group, which brings over 35 years of expertise in jewellery manufacturing and exports, Keemti combines in-house manufacturing, ethical sourcing, and assured quality. The brand leverages its global exposure across the USA, Europe, and the Middle East to deliver international standards within a contemporary Indian retail experience. Keemti follows an omnichannel model, with presence on Amazon, its own e-commerce platform, and a growing network of physical stores. All jewellery is 100% certified, available in gold and 925 silver, and supported by a Lifetime Buyback Guarantee, catering to customers seeking elegance, purpose, and accessibility.

Role Description
The Customer Relationship Management Executive is a full time, on-site role based in the Mumbai Metropolitan Region.



This role focuses on managing and nurturing customer relationships across online and offline channels, ensuring a seamless and high-quality experience at every touchpoint. Responsibilities include responding to customer inquiries, handling escalations, coordinating with sales and store teams, and maintaining accurate customer records in CRM systems. The executive will monitor customer feedback, support retention initiatives, and collaborate with marketing and operations to improve service standards. The role also involves using data and insights to identify opportunities to enhance customer satisfaction, loyalty, and repeat purchases.

Qualifications
- Candidates should possess strong Customer Experience and Customer Retention skills.
- Candidates should possess effective Communication and interpersonal skills.
- Candidates should possess solid Analytical Skills for interpreting customer data and trends.
- Candidates should possess Sales and cross-selling abilities in a retail o

📌 Customer Relationship Management Executive (Mumbai)
🏢 KEEMTI
📍 Mumbai