TCS IS HIRING FOR SERVICE DESK AGENT-2 TO 4 YEARS_HYDERABAD LOCATION

INTERVIEW TYPE- FACE TO FACE ON 18-JULY-2026

JD FOR REF:
- Identify and diagnose issues and problems and provide L1 technical support to user
- Customer-service oriented with a problem-solving attitude
- Records incidents cataloguing them by symptom and resolution
- A positive Written & verbal communication skill
- Positive attitude towards role and delivery work

Accountabilities
:
- Categorize and record reported queries and provide solutions
- Advise users on the appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions




- Records incidents cataloguing them by symptom and resolution
- Acts under guidance to record and track reliability data for your services
- Uses experience to address user problems and interrogates database for potential solutions.
- Records and tracks issues from the outset to the conclusion.
- During change, act systematically to respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
- Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.

📌 Service Desk Agent-2 to 4 years_Hyderabad (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad