- Manage front office operations, including handling guest inquiries and resolving issues professionally.
- Provide exceptional customer service by ensuring prompt and effective response to guests' needs.
- Maintain accurate records of hotel transactions, including room assignments and guest information.
- Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
- Handle cash and credit transactions accurately and efficiently.
- Ensure the reception area is clean and tidy, with all necessary materials and equipment.
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