Job Summary
The Service Manager – Applied HVAC Chiller is responsible for leading the service operations business for centrifugal, screw, scroll, and absorption chillers across the assigned region. This role involves managing a team of service engineers, technicians, and supervisors while ensuring customer satisfaction, operational excellence, revenue growth, service contract management, and adherence to safety and quality standards.
The ideal candidate will possess strong technical expertise in applied HVAC systems, chillers, controls, and mechanical systems, combined with proven people management and customer relationship skills.
Key Responsibilities
Service Operations Management
- Manage end-to-end service delivery for applied HVAC chiller equipment.
- Oversee planned preventive maintenance (PPM), breakdown service, troubleshooting, repairs, retrofits, and modernization projects.
- Ensure timely response and resolution of customer service requests and complaints.
- Monitor service KPIs including response time, first-time fix rate, uptime, contract renewals,



and customer satisfaction.
- Drive operational efficiency and continuous improvement initiatives.
People Leadership & Team Management
- Lead, coach, develop, and motivate a team of service engineers, supervisors, and technicians.
- Conduct performance reviews, talent development discussions, and succession planning.
- Ensure adequate workforce planning, resource allocation, and technician utilization.
- Foster a high-performance culture focused on safety, quality, and customer excellence.
- Support recruitment, onboarding, and technical training activities.
Customer Relationship Management
- Act as the primary escalation point for key customers.
- Build robust relationships with facility managers, consultants, contractors, and end users.
- Conduct regular customer reviews and identify opportunities for service improvements.
- Ensure high customer retention and contract renewal rates.
Financial & Business Manag

📌 HVAC Equipment Service Technician 5 (Andhra Pradesh)
🏢 Johnson Controls
📍 Andhra Pradesh