Job Summary
- T&O; organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O; for delivery of programs. T&O; Quarterly Portfolio Review (QPR’s) manage ~$500-600m each year & another ~$500m for next 1.5 years of Fit for Growth (FFG) investments. In all, ~80% of investment costs land in T&O; for delivery and this presents a significant challenge in delays and inefficiencies due to redundant or manual processes.
- As a Director, T&O; Delivery Process Optimization,
this role will perform process and persona mapping and optimize project delivery processes. In partnership with the T&O; Program and Change Management team, this incumbent will lead initiatives to streamline workflows, reduce inefficiencies, and improve overall delivery performance. Leveraging Lean Six Sigma expertise, the role applies data-driven methodologies to identify process bottlenecks, standardize best practices, and ensure measurable improvements in project outcomes.
- The incumbent is expected to lead complex process optimization initiatives, designing creative solutions, facilitating rapid adoption of best practices, and embedding a culture of continuous improvement. By applying Six Sigma principles, the role quantifies improvements, reduces variability, and creates scalable processes that enhance program delivery quality and predictability.
- Success in this role requires a strong command of governance & r
📌 VP, T&O Delivery (Chennai)
🏢 Standard Chartered Bank
📍 Chennai
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