Evaluate audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer

What Youll Do:
- Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
- Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
- Regularly participate in client / internal calibration calls to ensure consistency of scoring knowledge
- Meet and exceed daily volume and productivity targets
- Successfully transparent the client specific training and ensure all subsequent updates are well understood implemented
- Participate in various internal/external training programs to continuously hone required skills and knowledge base.

Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline.

📌 QA Consultant (Jaipur)
🏢 Bill Gosling
📍 Jaipur