Looking for CRM Manager

Key Responsibilities:

CRM System Management
administer the institutes CRM software (Vtiger, Zoho, Salesforce, etc.).
Ensure accurate data entry, maintenance, and updating of student/lead records.
Create dashboards, reports, and analytics to track admissions, retention, and student lifecycle.

Lead & Admission Management

Manage inquiries from prospective students and ensure timely follow-ups.
Work with the admissions and marketing team to improve lead conversion rates.
Develop automated workflows for lead nurturing and communication.

Student & Parent Relationship Management

Act as a bridge between the institute and students/parents for queries and feedback.
Ensure prompt responses through email, calls, WhatsApp, or other integrated CRM channels.
Monitor and improve overall student satisfaction and engagement.

Data & Reporting

Generate and analyze reports on admissions, retention, and student engagement.
Provide insights for decision-making to management.
Maintain data security, compliance, and backup of CRM records.

Team Coordination & Training





Train staff and faculty on using the CRM effectively.
Coordinate with marketing, admissions, accounts, and academic teams to align CRM processes.

Continuous Improvement

Identify gaps in CRM workflows and recommend process improvements.
Stay updated with latest CRM tools and practices relevant to the education sector.
Key Skills & Competencies:
Robust knowledge of CRM software (Zoho, Salesforce, Vtiger, HubSpot, etc.).
Excellent communication and interpersonal skills.
Analytical and reporting skills.
Ability to manage multiple vendor (students, parents, staff).
Problem-solving and process improvement mindset.
Basic technical understanding of CRM integrations (email, SMS, WhatsApp, ERP).
Qualifications & Experience:

Business Administration, Marketing,
3–5 years of experience in CRM management, preferably in education or service industry.
Experience in student lifecycle management or customer s

📌 CRM Manager (Pune)
🏢 Sevenmentor
📍 Pune