Royal Orchid Regenta Hotels is one of India s leading and rapidly expanding hotel brands, offering luxurious accommodations and services for business and leisure travelers. With over 120 hotels and resorts across 65+ locations in India and abroad, the brand operates more than 6,000+ rooms in the luxury, upper mid-market, and budget categories. Renowned for its exceptional dining experiences and high-quality service, the brand has established a solid reputation in the hospitality industry. Supported by over 265,000 loyalty members, Royal Orchid is listed on both the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).
Key Responsibilities
Welcome guests warmly, manage reservations and maintain seating plan.
Ensure smooth guest flow and minimize waiting time during peak hours.
Maintain guest database, preferences, special occasions and repeat guest records.
Coordinate with restaurant manager/captains for table allocation and section readiness.
Handle telephone calls, reservation confirmations and guest queries professionally.
Ensure lobby/entrance area cleanliness, menu availability and ambience readiness.
Support guest satisfaction by proactive communication and courteous behavior.
Handle guest complaints at reception level and escalate appropriately.
Maintain reservation register/POS reservation system accurately.
Support VIP handling, special occasions and guest engagement.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.