About the Role

The
Senior Manager – Transition
is an experienced transition delivery professional responsible for independently planning, managing, and executing
end-to-end IT transition programs
. Operating as an individual contributor, this role owns the
full lifecycle
of one or more concurrent transitions—from mobilization through knowledge transfer, shadow, cutover, hyper-care, and handover to steady state—with direct accountability for
delivery quality, milestone adherence, and client satisfaction
.

Reporting directly to the
Director – Transition (Transition Leader)
, this is a
hands-on, client-facing delivery role
that operates with a high degree of independence. The Senior Manager – Transition is the
primary point of contact
for the client's operational and management-level stakeholders throughout the transition, responsible for building day-to-day trust, maintaining transparent communication, and ensuring the client experience consistently meets the organization's
NPS target of 9/10
.

Required Qualifications & Experienc

eEducatio
- nBachelor's degree in




Computer Science, Engineering, Business, or a related fiel
d (required)
- .Relevant postgraduate qualification or skilled certification (preferred)

.Experienc
- e6–8 year
s of overall experience in
IT Services, Outsourcing, or Technology Deliver
y
- .Minimum
3 year
s in
Transition Management or Transition Delivery role
s with direct end-to-end program accountability
- .Demonstrated experience managing at least
one complex transition program independentl
y (Multi-Tower preferred; Single Tower required)
- .Track record of achieving
strong client satisfaction outcome
s in delivered programs (NPS ≥8/10 or equivalent feedback)
- .Exposure to at least one of the following service domains:
IT Infrastructure, Cloud, Service Desk / End User Computing, Applications, Digital Workplace, or BP
O
- .Experience working with
cross-functional, geographically distributed delivery team
s

.

Technical & Functional Ski

📌 Senior Manager (Bengaluru)
🏢 MIGSO-PCUBED
📍 Bengaluru