Role & responsibilities

Key Skills:
- 36+ years’ experience with ServiceNow CMDB and service modeling (or equivalent CMDB platforms with strong ServiceNow exposure preferred).
- Hands-on experience applying CSDM concepts and translating them into practical implementation patterns.
- Strong understanding of CI lifecycle, relationships, and governance in an enterprise setting.
- Experience with CMDB data quality remediation and KPI-driven improvements.

Job Description: CMDB-CSDM Consultant

Overview

CMDB (Configuration Management Database) and CSDM (Common Service Data Model) Consultant to lead or support the design, remediation, and operationalization of a high-quality configuration and service data foundation. You will partner with IT operations, platform owners, architecture, and service/application owners to improve data quality, governance, and service modeling aligned to CSDM—enabling reliable incident/change impact analysis, service visibility, and reporting.

Key Responsibilities
- Assess current-state CMDB health (completeness, correctness, compliance, duplication)



and define a prioritized remediation roadmap.
- Lead CSDM-aligned modeling for Business Capabilities, Business Applications, Application Services, Technical Services, and Service Offerings (as applicable).
- Define and implement CMDB governance: policies, standards, CI (Configuration Item) lifecycle, ownership, stewardship, and operational controls.
- Drive CI class model and attribute standards; rationalize CI taxonomy and naming conventions.
- Establish and monitor CMDB data quality KPIs (e.g., completeness, stale records, relationship coverage, duplicates) and create dashboards.
- Design/optimize relationships and dependency mapping (manual + automated), improving downstream use cases (incident, problem, change, service portfolio).
- Coordinate discovery and data ingestion patterns (e.g., ServiceNow Discovery, integrations, imports), including reconciliation and source-of-truth decisions.

📌 Servicenow CMDB Developer-Hyderabad
🏢 Cloudxtreme
📍 Hyderabad