About TrulyInbox

TrulyInbox is a fast-growing SaaS platform helping founders, SDRs, agencies, and outbound teams land in the inbox, not the spam folder. Through intelligent email warm-up and inbox management, we help thousands of teams protect their sender reputation and scale outbound reliably.

With 1,200 to 1,500 recent signups every month and customers ranging from solo founders to enterprise outbound teams, exceptional support and customer success isn't just a function here. It's a competitive advantage.
The Role

We're looking for a Customer Support & Success Executive who sees support as strategy, not service. You'll be the front line for our customers, resolving issues fast, collecting signal that shapes the product, and turning satisfied users into advocates and expansion revenue.
Roles & Responsibilities

Support & Issue Resolution

Handle inbound support requests across email, chat, and all active support channels

Resolve customer issues quickly and follow up to confirm every ticket is genuinely closed





Identify recurring issues and escalate them to Engineering or Product as systemic bugs with clear evidence

Build and maintain a knowledge base that reduces repeat queries and enables customer self-service

Track and improve response time, resolution time, and CSAT per ticket

Customer Feedback & Voice of Customer

Collect NPS and CSAT scores at defined moments across the customer journey

Run exit interviews with every churned customer to uncover the real reason behind cancellations

Synthesise qualitative feedback into structured, actionable insights for Product and the founding team

Identify and report the top 3 churn reasons each month with supporting evidence

Surface customer language that Marketing can use in messaging, copy, and positioning

Expansion & Advocacy

Identify customers ready to expand (more seats, higher plan, or add-ons) and pass them to Sales with full context

Build and run a referral and advocacy programme for highly satisfied cust

📌 Customer Success (Ahmedabad)
🏢 Ikigai Infotech LLP - Saleshandy
📍 Ahmedabad