Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and effective customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description
- Define the Outbound story by persona and use case (sales, renewals, collections, reminders).
- Create simple positioning that Sales and Solutions Consulting can repeat.
- Build battlecards, demo flows,



and objection handling content in partnership with Enablement.
- Identify the biggest setup and adoption blockers through Support, Services, and SC feedback.
- Drive product changes, defaults, and workflows that reduce time-to-first-value.
- Define and track adoption metrics (activation, setup success, time-to-first-campaign, usage expansion).
- Run a lightweight operating cadence with GTM teams (AEs, SCs, CS, Enablement).
- Convert field feedback into crisp product requirements and roadmap proposals.
- Align dependencies across teams (Outbound, Voice platform, AI, Services) to deliver outcomes.
- Drive lighthouse customer success stories with measurable impact.
- Package proof points and learnings into reusable artifacts.
- Top adoption blockers are identified and a plan is underway to remove them.
- Two lighthouse accounts or internal pilots show measurable progress in adoption metrics.
- GTM teams have a predictable feedback loop and shar

📌 Senior Product Manager (Gurugram)
🏢 Sprinklr
📍 Gurugram