Ford is in the middle of a Supply Chain Transformation. One of the key focus areas to enable this transformation is to ensure robust management of supply chain risk and assurance of supply to ensure demand for our world-leading products can be met optimally.

As part of the transformation, we have initiated IT system development projects to support strategic business initiatives in various business units.

This role requires a blend of technical expertise, operational leadership, and modern support methodologies, collaborating closely with various internal & external stakeholders (including MP&L;, Supply Chain Business partners, and our external suppliers). This is an excellent opportunity for an experienced IT skilled looking to lead a global team, drive automation/innovation, leverage cloud, and AI technologies and ensure operational excellence in a critical business domain.
- Global Support Leadership: Lead the 24x7 global production support of supply chain management IT systems.
- Support Metrics & SLA Management: Define, monitor,



and report on key operational metrics and performance indicators (e.g., Service Level Agreements (SLAs), Mean Time to Resolve (MTTR)). Use data-driven insights to identify trends, measure team performance, and report operational health to leadership and business stakeholders.
- Vendor Management & Governance: Monitor and manage vendor Service Level Agreements (SLAs), drive accountability for deliverables, and escalate platform-level issues to ensure swift resolution.
- ITIL Process Governance: Oversee and enforce ITIL best practices—specifically Incident, Problem, and Change Management—to restore service rapidly while ensuring production changes do not introduce new issues.
- Tooling & Workload Management: Leverage ServiceNow (for ITSM and Incident-to-Problem-to-Change tracking) and JIRA (for backlog management and agile collaboration) to manage team workloads and track issues.
- Continuous Improvement & Automation: Drive a moderni

📌 Global Application Support Supervisor – Supply Chain Systems (India)
🏢 Ford Global
📍 India