Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

Responsibilities:





Technical Support:
Provide technical support to customers via phone, email, or in person
Troubleshoot and resolve hardware and software issues
Install and configure current equipment and software
Maintain and update existing systems
Train users on new technology and software
Service Delivery Management:
Manage service requests and ensure timely resolution
Monitor service performance and identify areas for improvement
Collaborate with other teams to implement service improvements
Develop and maintain service level agreements (SLAs)
Customer Relationship Management:
Build and maintain relationships with customers
Understand customer needs and provide solutions
Gather feedback and address any concerns or issues
Communicate service updates and changes to customers
Documentation and Reporting:
Document all service requests and resolutions
Maintain accurate inventory of equipment and software

📌 IT Service Delivery Engineer (Bengaluru)
🏢 Xylem Water Solutions
📍 Bengaluru