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Your Role
We are looking for a skilled finance professional with strong SAP expertise to join the Finance Application Functional Support (FAFS) team. The role will focus on providing Level 1 functional support for SAP S/4HANA Finance (FI/CO), ensuring timely resolution of user issues and stability of finance operations.
Functional Support & Issue Resolution
• Act as the first point of contact (L1) for finance users, handling functional queries related to SAP FI and CO modules
• Analyse, troubleshoot, and resolve issues within defined SLAs
• Escalate complex or technical issues to L2/L3 teams while maintaining ownership
Process & System Understanding
• Support financial processes within SAP S/4HANA and ensure alignment with business requirements
• Identify recurring issues and contribute to process improvements and optimization
Service Management & Governance
• Manage incidents and service requests through ServiceNow / Service Central
• Ensure adherence to SLA / KPI targets and reporting standards
Cross-functional teams and L2 support
• Facilitate smooth coordination between business and technical teams
Knowledge Management
• Contribute to SOPs, knowledge articles, and standard solutions
• Support continuous improvement and knowledge-sharing initiatives
Regional Coverage (North America Focus)
• Provide dedicated support aligned to North America business operations
• Ensure effective communication and timely resolution across US/Canada entities
Your Profile
- Strong experience in SAP S/4HANA Finance (FI/CO modules)