Role & responsibilities

1. Student Withdrawals:
- Guide parents through the withdrawal process, explaining requirements, and assisting with necessary documentation.
- Update student records in the database upon withdrawal and inform relevant departments (e.g., academics, IT).
- Ensure a seamless and empathetic experience for parents during the withdrawal process.

3. Transfer Certificates (TCs):
- Process and issue transfer certificates in a timely manner, ensuring accuracy and compliance with regulatory standards.
- Coordinate with the academic and administrative teams to gather necessary data, such as attendance, grades, and conduct reports.

4. Refund Processing:
- Liaise with the finance team to verify and process refund requests for withdrawn students.
- Ensure all necessary approvals are obtained before initiating refunds and that records are maintained for audit purposes.
- Provide timely updates to parents regarding the status of their refund applications.

5. Parent Communication and Coordination:
- Serve as the primary point of contact for parents regarding admissions,



withdrawals, TCs, and refunds.
- Address queries and concerns professionally, maintaining transparency throughout the process.
- Proactively provide guidance and ensure parents understand the schools policies and procedures.

6. Documentation and Reporting:
- Maintain comprehensive and accurate records of admissions, withdrawals, TCs, and refunds.
- Prepare and submit periodic reports to management on student turnover and refund trends.
- Ensure proper filing of all documentation for easy retrieval and audit compliance.

7. Policy Compliance and Improvements:
- Stay updated on school policies and educational board regulations to ensure all processes adhere to the required standards.
- Identify areas for process improvement and recommend changes to enhance efficiency and parent satisfaction.

Key Skills and Qualifications:
- Bachelor’s degree in Administration, Business, or a related field.

📌 Senior Crm Executive (Noida)
🏢 Global Indian International School (GIIS)
📍 Noida