Role & responsibilities :
- Develop, implement, and maintain quality control plans for battery manufacturing processes.
- Monitor incoming, in-process, and final product quality.
- Ensure compliance with customer specifications, quality standards, and regulatory requirements.
- Conduct process audits and product audits regularly.
- Act as the primary point of contact for all customer quality-related concerns.
- Manage customer complaints and warranty claims for battery packs, modules, and cells.
- Lead complaint investigations and ensure timely closure.
- Prepare and submit 8D reports to customers within the agreed timelines.
- Drive corrective and preventive actions (CAPA) to prevent recurrence.
- Support APQP, PPAP, PFMEA, and Control Plan activities.