Client Engagement
- Interact with key client stakeholders to understand project requests and business needs, and communicate project progress/challenges
- Serve as the primary POC for project-related communication to discuss/decide project timelines/scope and collect feedback
- Undertake teleconference-based project kick-off calls and review meetings
- Identify risks /issues and escalate to the reporting manager (RM) and/or Client Lead (CL)
- Identify up-selling/cross-selling opportunities in conjunction with the CL/RM
- Participate in business proposals and current client pitch-decks to attract new business prospects and enhance business growth
Team and Career Management
- Display exceptional project/team management skills maintaining high levels of motivation and work ethic among team members
- Handle difficult situations such as dissatisfaction/disagreement among team members and escalate to RM, when essential
- Function as the performance appraiser of 25 junior team members and be responsible for their overall career management
Training and Organizational Initiatives
- Contribute to different organisational tasks such as hiring, training, and other organisational initiatives
Preferred candidate profile
- Market research and/or consulting experience of 510 years; experience in procurement and commercial research/strategies is preferred
- Good understanding and knowledge of the Life Sciences industry and dynamics; educational qualification in life sciences will be preferred, but not essential
- Through knowledge of various secondary and primary research methodologies (including databases such as LexisNexis and Thomson)
- Through knowledge of various secondary and primary research methodologies (including databases such as Thomson and LexisNexis)
- Understanding of industry dynamics such as KPIs and frameworks such as SWOT analysis, Porter’s Five Forces, and GE-McKinsey Matrix
- Potential of handling a large team of 10-15 employees as a sing