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Transition Management – Assistant Director
Let us introduce you the job offer by EY GDS India – a member of the global integrated service delivery center network by EY.

The opportunity
Transition Management
refers to the structured process of moving business operations, services, or processes from one environment to another—such as from a client or legacy system to a recent service provider, delivery centre, or operating model—while ensuring minimal disruption and maximum efficiency.

Key Elements of Transition Management
- Planning: Creating detailed transition plans, timelines, and resource allocation strategies.
- Knowledge Transfer: Ensuring all critical knowledge, documentation, and processes are transferred effectively.




- Risk Management: Identifying potential risks and implementing mitigation strategies.
- Stakeholder Coordination: Managing communication and expectations across all involved parties.
- Operational Readiness: Ensuring systems, teams, and processes are ready for go-live.
- Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.

In essence, it’s about
seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction
.

Your Key Responsibilities
Service Transition Governance & Framework Ownership
- Define, own, and maintain the Service Transition framework, standards, and policies
- Establish clear transition phases, entry/exit criteria, readiness gates, and sign-off models
- Ensure alignment between Service Transition and:
- SDLC
- Validation and Quality processes
- Change and Release Ma

📌 Transition Management-Assistant Director (Kochi)
🏢 EY
📍 Kochi