We are seeking a highly driven Operations Excellence Executive to own initiatives that improve center performance, operational efficiency, and scalability. This is a high-ownership role requiring robust analytical skills, structured problem-solving, and the ability to work closely with field teams to deliver measurable business outcomes.
1. Own Operational Improvement Initiatives
Own end-to-end operational improvement initiatives from identifying opportunities to implementation, adoption, and impact measurement to improve center performance and productivity.
KPIs
- Delivery of targeted operational improvements
- Timely execution of strategic initiatives
- Improvement in center productivity and operational efficiency
2. Drive Performance Through Data
Analyze operational and business data to identify performance gaps, uncover root causes, and convert insights into high-impact improvement initiatives.
KPIs
- Measurable improvement in key operational metrics
- Number of improvement initiatives successfully implemented
- Quality and timeliness of business insights
3.
Drive Field Execution
Partner with field teams through regular center visits to understand operational challenges, support implementation, remove execution bottlenecks, and ensure sustained adoption of new processes.
KPIs
- Adoption of operational initiatives
- Reduction in execution gaps
- Improvement in process compliance
4. Build Scalable Operating Processes
Design and standardize SOPs, playbooks, governance mechanisms, and operating frameworks that enable consistent execution across the network.
KPIs
- SOP compliance
- Reduction in process variation
- Successful rollout of standardized operating practices
Qualifications Skills:
- 2 5 years of experience in Operations, Business Excellence, Strategy, Program Management, or a related field.
- Demonstrated experience leading operational improvement initiatives with measurable business impact.
- Strong analytical and structured problem-solving sk