Job Details

Employment Type: Full-Time

Payroll:Client

Work Location: Gurgaon

Work Mode: Work from Office (5 Days a Week)

Roles Responsibilities

Deliver timely and accurate support to ensure optimal functioning of end-user endpoints (Laptops, VDIs, Thin Clients)

Provide comprehensive L1/L2 assistance including phone support, remote troubleshooting, and desk-side engagement.

Diagnose and resolve complex technical issues involving desktops, laptops, monitors printers

Execute proper installation, configuration, and maintenance of related tech hardware and software to ensure seamless end user experience

Manage software licenses for the EUC endpoint clients (e.g., endpoint license assignment in M365/Intune; ticketed EUC project tasks only)

Single user AD/DNS/DHCP client side troubleshooting (e.g., credentials, profile, name resolution on endpoint)

Demonstrate robust attention to detail and effective problem-solving capabilities.





Follow up with users to ensure complete resolution of reported issues.

Adapt quickly to change and continuously learn new tools and technologies.

Work independently, meet deadlines, and manage multiple priorities under pressure.

Exhibit a self-starter mindset with a commitment to continuous improvement and personal development.

Collaborate effectively within a team environment.

Deliver exceptional customer service with strong interpersonal and client -facing skills.

Communicate clearly with users to accurately identify and address the root cause of issues.

Demonstrate excellent verbal and written communication skills in English

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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