Job Description

As a Product Specialist for Consumer Benefits and COBRA, you will play a key role in ensuring the accuracy and efficiency of file processing workflows related to our consumer directed advantages (FSA, HSA, HRA, Commuter, etc.) and COBRA administration products. You will be responsible for identifying, investigating, and resolving errors that occur during file processing as well as proactively working to prevent future issues. This role involves collaborating with cross-functional teams including Client Engagement, Client Services, Vendor Integration, Software Development, and operations to maintain seamless and high-quality service delivery to our clients.

Job Responsibilities

• Root Cause Analysis: Conduct thorough root cause analysis of file processing errors and implement solutions to prevent future occurrences.

• File Error Investigation & Resolution: Diagnose, troubleshoot, and resolve errors arising from file processing related to Consumer Benefits and COBRA products (including file imports, exports, and data reconciliation).

• Data Validation:



Verify and validate the integrity of data files (e.g., eligibility files, EDI feeds) to ensure they meet product and client requirements.

• Process Improvement: Identify areas of improvement within the file processing system, propose enhancements, and work with technical teams to implement changes that improve efficiency and reduce errors.

• Collaboration: Work closely with internal stakeholders including client engagement, customer services, vendor integration, software development, and operations, to communicate and address file processing challenges and solutions.

• Documentation: Maintain accurate records of file error issues, solutions implemented, and best practices to ensure effective knowledge transfer and process consistency.

• Compliance & Data Privacy: Ensure all file processing activities are performed in a timely manner and comply with relevant industry standards, data privacy regulat

📌 EDI Specialist (Hyderabad)
🏢 Clarity Benefit Solutions
📍 Hyderabad