Job Summary
We are looking for customer-focused professionals to join our Customer Care Center – Voice Process team. The role involves handling customer inquiries related to loan servicing, resolving customer concerns, maintaining accurate account information, and ensuring a high-quality customer experience through effective communication and problem-solving skills.
The ideal candidate should have strong communication abilities, customer service experience, and the ability to manage customer interactions professionally while following defined processes and service standards.
Key Responsibilities
- Handle customer queries related to loan servicing and provide accurate and timely resolutions.
- Update and maintain customer and loan-related information in servicing systems with accuracy and attention to detail.
- Manage customer complaints, identify solutions,
and ensure timely closure or escalation when required.
- Handle customer interactions through voice channels while maintaining service quality and compliance standards.
- Use calling systems effectively to manage customer outreach activities.
- Achieve productivity and quality targets while ensuring customer satisfaction.
- Take ownership of customer concerns and provide end-to-end support.
- Identify opportunities for process improvements and contribute to better service delivery.
- Maintain professionalism and demonstrate sound judgment while interacting with customers.
Must-Have Skills & Qualifications
- Excellent verbal and written communication skills in English.
- Mandatory experience in a voice-based customer service process.
- Solid customer handling and problem-solving skills.
- Ability to manage customer conversations professionally and effectively.
- Graduate degree preferred.
- Undergraduate candidates should have at least
📌 Associate / Analyst – Customer Care Center (Voice Process) (Mumbai)
🏢 Umanist NA
📍 Mumbai
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