We are looking for an experienced Associate Support Consultant with strong expertise in SAP Materials Management (SAP MM) to provide application support for AMS projects. The role involves resolving production support issues, ensuring adherence to service-level KPIs, documenting solutions, and collaborating with cross-functional teams to deliver high-quality support services.
Key Responsibilities
- Resolve incidents and service requests raised by end users through the SMT ticketing tool within defined SLAs.
- Deliver high-quality support services while consistently meeting established KPIs and performance metrics.
- Analyze, troubleshoot, and resolve SAP MM functional issues related to procurement and inventory processes.
- Prepare and maintain solution documentation, knowledge articles, and support documents.
- Conduct knowledge-sharing and learning sessions for team members.
- Participate in ad hoc assignments and support activities as allocated by project leads.
- Collaborate with technical and functional teams to ensure timely issue resolution and continuous process improvement.
Required Qualifications & Experience
- Overall 3+ years of experience in SAP, with hands-on involvement in AMS (Application Management Support) and SAP rollout projects.
- Minimum 2+ years of functional experience in SAP ECC MM on AMS/support projects.
- Strong understanding of SAP MM standard business processes and Procure-to-Pay (P2P) lifecycle.
- Hands-on experience in:
- Enterprise Structure configuration
- Material Master and Vendor Master data
- Special Procurement Processes
- Outline Agreements (Contracts & Scheduling Agreements)
- Release Strategy
- Pricing Procedure
- Purchase Requisition (PR) and Purchase Order (PO) processes
- Positive understanding of customized business template processes and client-specific SAP MM solutions.
- Working knowledge of cross-functional integration with:
- SAP SD (Sale
📌 SAP Materials Management (Bengaluru)
🏢 UST
📍 Bengaluru
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