Team Lead is a full time position responsible for providing departmental administrative support, coaching, technical training, and assistance to associates. Sound judgment and independent initiatives may be required to identify, adapt, and implement approaches to problem-solving. This role monitors process efficiency at optimal levels and ensures that changes in processes, policies, and procedures are effectively administered. The Team Lead will also support the Pricing team by addressing related queries.
Key Responsibilities
- Act as a liaison between Associates and Supervisors.
- Review/reject requests for creating/modifying bid as per set guidelines of IAS.
- Correct categorization of bids needs to be done before assigning.
- Assign bids to associates after reviewing the request.
- Coach associates to consistently meet service level expectations.
- Shares skill and knowledge with associates while addressing questions regarding the systems and work.
- Stays current on service features and system enhancements through formal and informal training.
- Assist and support associates with difficult work-related situations.
- Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction.
- Responsible for providing assistance in resolving any problems that arise within the department.
- Prioritize the workflow to meet the deadlines of the department.
- Communicates with Supervisor for any issues or problems that need escalation or management attention.
- Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department.
- Reviews status & quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place.
- Reviews processes to ensure efficiencies are maximized within the department.
📌 Team Leader IAS (Pune)
🏢 UPS Supply Chain Solutions (UPS
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.