Key ResponsibilitiesCustomer Interaction & Service Booking
- Greet & Assist: Welcome customers warmly, listen to their concerns, and note down all vehicle complaints accurately.
- Explain Services: Clearly communicate service requirements, repair processes, timelines, and costs to the customer.
- Scheduling: Book service appointments and allocate appropriate time slots to maintain an effective workshop flow.

Job Card Preparation & Workshop Coordination
- Create Job Cards: Prepare accurate job cards detailing customer details, vehicle models, odometer readings, and specific complaints.
- Vehicle Inspection: Conduct a preliminary inspection of the two-wheeler to record visible damages, fuel level, and accessories.
- Liaise with Technicians: Communicate repair and maintenance requirements clearly to the mechanics and supervisors.
- Monitor Progress: Track the status of repairs and ensure the vehicle is ready at the promised delivery time. [1, 2]

Cost Estimation & Approvals
- Provide Quotes:



Prepare accurate estimates for spare parts and labor.
- Upselling: Recommend preventive maintenance, value-added services (e.g., engine coating, AMC), and accessories.
- Seek Approval: Obtain customer authorization before proceeding with any additional or unquoted repairs. [1, 2, 3, 4]

Quality Check & Vehicle Delivery
- Inspect Vehicles: Ensure a final quality check and proper washing/cleaning of the vehicle before handover.
- Explain Bills: Detail the completed work, replacement parts, and final billing amounts to the customer.
- Warranty Support: Explain warranty coverage and service policies. [1, 2, 3]

Customer Relationship Management
- Handle Complaints: Address and resolve any customer grievances promptly and professionally.
- Follow-Ups: Make post-service follow-up calls to collect feedback and ensure customer satisfaction.

📌 Walk-in || Service Advisor (Mumbai)
🏢 First Mumbai Store
📍 Mumbai