We are looking for a courteous and detail-oriented Reservation Associate to manage guest reservations, handle inquiries, and ensure a smooth booking experience. The candidate will coordinate with operations to maximize occupancy and provide excellent customer service.
Key Responsibilities
Handle reservation requests through phone, email, online platforms, and walk-ins.
Assist guests with room, restaurant, banquet, or event bookings as applicable.
Provide accurate information about services, rates, offers, and availability.
Confirm, modify, or cancel reservations as requested.
Maintain reservation records and update booking systems accurately.
Coordinate with Front Office, Sales, and Operations to ensure seamless guest experiences.
Follow up on pending bookings and guest queries.
Ensure all reservation procedures comply with company policies.
Handle guest concerns professionally and escalate issues when required.
Prepare daily reservation reports and maintain booking documentation.
Pay: From ₹8,086.00 per month
Perks:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
📌 Reservation Associate (Mira Road)
🏢 Seven Eleven Club
📍 Mira Road
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