Job Purpose
Define , implement/customize and support Warehouse and Logistic function using SAP and other IT applications as a tool to improve business agility, growth and responsiveness and enhance processes and IT compliance.

Job Context & Major Challenges
Major Challenges
- Challenge is to provide 24X7 supports for business function with minimum application issues with tight service levels to business users as delay in resolution impacts business function.
- The role also considers application implementation, getting deeper on daily status and on time delivery. Getting business function agreement and alignment.

Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
KRA1 Application Management
- Ensure the Business Support on daily ticket monitoring and Application stability.
- Achieve 100% SLA and ensure all deliverables are as per the agreed timeline

KRA2 People Management
- Develop robust working relationships with key IT and Business function.
- Communicate with other departments/formats efficiently and effectively.




- Manage and mentor support team

KRA3 Data Management
- Monitor and manage data hygiene across the application through exception reporting system
- Ensure timely availability of data ( MIS) through reports, dashboards, tools for supporting business decision making

KRA4 Business Application Customization
- To support business teams during application roll out and to make sure that roll out of new business applications is seamless and without loss of any business critical function and data
- Understand and document business requirements preparation with support from business users
- Understand new features and ensure system configuration that accurately maps process workflow, optimizes processes and data and zero process and data leak.
- To develop functional specifications for custom program, change requests and reports
- To support UAT during rollouts and implementation
- To develop SOP and traini

📌 Sales SAP SD Support (Karnataka)
🏢 Aditya Birla Fashion and Retail
📍 Karnataka