Job Summary

The Service Manager is responsible for managing the company's service operations, ensuring timely installation, commissioning, preventive maintenance, breakdown support, AMC execution, and customer satisfaction for all projects and service contracts. The role involves leading the service team, improving operational efficiency, ensuring compliance with safety standards, and achieving service revenue and customer satisfaction targets.

Key Responsibilities1. Service Operations
- Manage day-to-day service activities across all customer sites.
- Ensure timely execution of installation, commissioning, breakdown, and preventive maintenance services.
- Plan and allocate service engineers based on priorities and customer requirements.
- Monitor completion of service calls within defined TAT (Turnaround Time).
- Ensure proper documentation of service reports and job completion records.

2. Team Management
- Lead, mentor, and monitor the performance of Service Engineers and Coordinators.
- Conduct daily service review meetings.
- Ensure manpower availability for emergency breakdowns.




- Identify training needs and enhance technical competencies of the team.
- Evaluate team performance through KPIs.

3. AMC & Customer Support
- Ensure smooth execution of Annual Maintenance Contracts (AMC).
- Monitor AMC renewals and coordinate with the Sales team.
- Resolve customer complaints and escalations promptly.
- Build long-term customer relationships by providing excellent after-sales support.

4. Technical Support
- Provide technical guidance for STP, WTP, ETP, UF, RO, and other water & wastewater treatment systems.
- Assist in troubleshooting complex technical issues.
- Coordinate with OEMs and vendors for technical support and spare parts.

5. Planning & Coordination
- Coordinate with Sales, Projects, Stores, Purchase, and Accounts departments.
- Ensure availability of spare parts before site visits.
- Prepare service schedules and manpower deployment plans.
- Track pen

📌 Service Manager (Virar)
🏢 PT Ecological Service
📍 Virar