English Skills : Decent Reading, Speaking and Writing Skills
Analytical Abilities
Troubleshoot, investigate and help resolve issues Interpersonal Skills Effectively handle resident complaints and handle escalations
Professional Attitude
Qualified Attitude and behavior Computer Skills Basic skills with expertise in using Word/Excel
Sr. N0 Job Responsibility Frequency Leakage Alerts
1
Check for Leakage alerts in admin dashboards and WeGoT email alerts. Intimate Resident for alerts generated during the working hours, which are not rectified within 30 mins. Alert Plumber for leakages causing heavy wastage not attended within 1 hour.
As required/few times a day
2
Check for usage patterns for the unit for leakage alerts. Intimate WeGOT for false alerts (when consumption data do not support a leakage pattern) and log a ticket in AC
Daily
3
Check Master Panels for Leakage alerts - If found inconsistent with admin dashboard (e.g. leakage stopped in Panel but does not reflect in dashboard - log ticket in AC
Daily
4
Co-ordinate with WeGOT to ensure any False leakage alerts are verified and closed within quoted SLA of 2 days
Daily No Flow Alerts
5
Verify the 'No Flow' daily report and contact the resident to verify usage. If usage found, log a ticket with WeGOT for sensor verification
Daily
6
Verify 'No Flow' inlets in dashboard and compare with error report - raise ticket for any difference between dashboard and Panel.
Daily
7
Record the 'No Flow' error details in tracker to cross verify the monthly data loss and usage adjustments.
Daily
8
Co-ordinate with WeGOT to ensure 'No Flow' problem resolution within quoted SLA of 2 days
Daily COMM Errors
9
Verify the daily COMM error report and update the COMM error tracker.
Daily
10
For all COMM errors which do not get resolved within 2 hours, raise a ticket in AC
Daily
11
Co-ordinate with WeGOT to ensure 'COMM error' problem resolution within quoted SLA of 2