About the Role

As Senior Associate, Ticket Management and Workflow Operations, you will play a critical role in administering Grant Thornton s TicketManager platform and ensuring reliable, compliant execution of the ticket and hospitality workflow. This role sits within Marketing Operations and is responsible for the day-to-day operational ownership of ticket inventory, request intake, approvals, distribution, post event follow-up, and reporting.

This role is ideal for someone who thrives in operational execution, is robust in workflow and queue management, and is detail oriented about data quality, compliance and service delivery. You will support high volume, time sensitive requests while maintaining consistent execution standards and audit ready records. You will also partner closely with Marketing, GTM, Workplace Solutions, and vendors to continuously improve processes and visibility into ticket utilization and ROI.

Key Responsibilities

Program Operations and Process Ownership
- Operate and continuously improve end to end TicketManager workflows, including demand intake,



queue management, approvals, inventory management, ticket distribution, transfers, and post event follow up
- Ensure consistent execution standards, SLA adherence, and operational discipline across all hospitality programs
- Serve as the primary operational point of contact for TicketManager requests, providing responsive, customer service oriented support to partners and sellers
- Manage shared inboxes, credentials, and access requests related to ticketing and hospitality programs

Governance, Compliance and Spend Visibility
- Ensure ticket allocation is structured to align with firm standards, approval rules, and compliance requirements
- Monitor ticket utilization and identify opportunities to reduce waste, reallocate unused tickets, or support approved resale in accordance with firm policy
- Maintain accurate, audit ready documentation of ticket usage, approvals, and attendance
- Produce

📌 Senior Associate, Ticket Management (Bengaluru)
🏢 Grant Thornton
📍 Bengaluru