The Head of Infra Delivery manages all infrastructure services provided by the IT department. This position is responsible for adherence of Infrastructure Delivery & Operations to the service level commitments and for ensuring that the continually improves customer focus by fully understanding and responding to the specific needs of the business customers.
Job Purpose
A vital role in creating healthy long-term relationships with the internal & external customers. Acts as the bridge between the customers and operational delivery teams. Key responsibilities include governance across all areas of IT services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
Principal Responsibilities
Service Management/Delivery Responsibilities
- Responsible for the overall delivery of IT Infra services to the India region both internally and external client services.
- Represents Infra service aspects to the region ensuring service targets set and achieved.
- Ensure quality of practice meets contractual requirements, legal obligations and organizational policy and procedures.
- Maintains an understanding of business strategy and ensures operational resources and infrastructure are in place to proactively support Infra delivery.
- Strives to improve delivery of Infra services to the region through skilled management of internal and external delivery resources.
- Responsible for identifying opportunities for simplification, standardization, and process improvements
- Service transition as services is added or removed.
- Develop and manage relationships with infra team members and stakeholders supporting customers to achieve better outcomes.
- Instrumental in supporting the creation of goals and objectives
- Key in planning and leading successful delivery of set objectives across infra oper
📌 Head of Infra Delivery (Mumbai)
🏢 Experian
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.