Customer Onboarding & Success Associate
Chennai, India

Are you passionate about helping businesses succeed and master new technology? Does guiding others through their digital transformation journey excite you? We’re looking for an Enablement Associate who thrives on providing exceptional onboarding support, leveraging AI-assisted workflows, and setting partners up for long-term success.

About the Job

As an Enablement Associate, your mission is to provide essential onboarding support, training preparation, and platform guidance to current partners and their teams—helping them confidently adopt Vendasta’s core tools and services. In this foundational role, you will work from defined playbooks and AI-assisted workflows to complete early-stage partner setup tasks, support basic dashboard walkthroughs, and escalate technical needs appropriately.

You will play a key part in delivering a consistent, high-quality onboarding experience. By building your knowledge of Vendasta’s platform, services, and enablement best practices,



you will prepare to progress into higher-level consultancy and training roles, collaborating cross-functionally to ensure operational excellence.

Note: This role supports our global partners and requires working the night shift from 7:30 PM to 4:30 AM IST out of our Chennai office.

Your Impact

As an Enablement Associate, you will:
- Onboarding Support & Partner Setup: Complete guided onboarding tasks (including assisting with Google Business Profile listing claims) using process documents, SOPs, and AI checklists to configure core services accurately.
- Platform Walkthrough Assistance: Deliver introductory dashboard overviews for the Business App following standardized scripts, and assist senior specialists during live walkthroughs by managing chat questions and logging follow-up actions.
- Operational & Administrative Support: Maintain accurate session notes, onboarding checklists, and resource links in the CRM, while contributing feedback on onbo

📌 Customer Onboarding (Chennai)
🏢 Vendasta
📍 Chennai