Since you are building the Truefitt & Hill franchise, the role should go beyond a typical salon manager. A Senior Duty Manager should be the operational leader responsible for the guest experience, revenue, team discipline, luxury service standards, and daily profitability of the outlet while representing the brand's heritage of premium British grooming. Truefitt & Hill has positioned itself as the world's oldest barbershop with a luxury, heritage-driven customer experience, so the role should reflect those standards. (Truefitt & Hill India)
Job Description – Senior Duty ManagerPosition
Senior Duty Manager
Department: Operations
Reports To: Operations Manager / Franchise Owner
Location: Truefitt & Hill
About Truefitt & Hill
Established in 1805, Truefitt & Hill is the world's oldest barbershop and one of the most prestigious luxury grooming brands. With a heritage spanning over two centuries, the brand delivers an unparalleled grooming experience through exceptional service, highly skilled professionals, and premium grooming products.
We are looking for an experienced,
service-oriented Senior Duty Manager who can uphold the highest operational standards while leading the team to deliver an exceptional luxury customer experience.
Role Overview
The Senior Duty Manager is responsible for overseeing the complete day-to-day operations of the salon during assigned shifts. This includes managing guest experience, team performance, operational efficiency, retail sales, revenue achievement, and maintaining the luxury standards expected from Truefitt & Hill.
The ideal candidate is a robust leader with hospitality or luxury retail experience who understands that every client interaction should reflect sophistication, professionalism, and personalized service.
Key ResponsibilitiesOperational Management
- Lead daily salon operations ensuring smooth workflow throughout business hours.
- Ensure all appointments are executed efficiently with minimal waiting time.
- Monitor