Job Description: Support Coordinator Manager

Location:
Kandivli, Mumbai (Work from Office)

Experience:
3–7 Years

Employment Type:
Full-time

Salary:
₹4–5 LPA

Joining:
Immediate

Job Summary

We are looking for an experienced and proactive Support Coordinator Manager to lead and manage our Pan India support operations. The ideal candidate will be responsible for coordinating support activities, managing the support team, ensuring timely customer service, handling AMC renewals, and driving operational excellence.

Key Responsibilities
- Manage and lead the Pan India Support Team to ensure efficient service delivery.
- Coordinate daily support operations and monitor team performance.
- Handle customer escalations and ensure timely resolution of issues.
- Manage Annual Maintenance Contract (AMC) renewals and coordinate with customers for renewals.
- Negotiate with customers regarding service agreements, renewals, and support requirements.
- Prepare and maintain support-related MIS reports and operational data.
- Monitor service requests, support tickets, and turnaround times.




- Coordinate with internal departments to ensure smooth execution of support activities.
- Analyze support data and generate reports for management review.
- Ensure adherence to service standards and company policies.
- Identify opportunities to improve support processes and enhance customer satisfaction.

Required Skills
- Strong team management and leadership skills.
- Excellent negotiation and communication skills.
- Strong problem-solving and decision-making abilities.
- Experience in AMC management and customer coordination.
- Valuable analytical and reporting skills.
- Proficiency in MS Excel, Word, and Office applications.
- Ability to manage multiple priorities in a fast-paced environment.

Qualifications
- Bachelor's degree in any discipline.
- 4–7 years of experience in Support Coordination, Customer Support Operations, Service Management, or a similar role.
- Experience in managing suppo

📌 Support Coordinator Manager (Mumbai)
🏢 NexusArc HR Consultants and Recruitment Firm
📍 Mumbai